• All staff are required to wear masks at all times indoors and outdoors

• Students are required to wear masks indoors and outdoors when adequate physical distancing cannot be maintained

• Required temperature checks on all staff upon entering the field

• Temperature checks on all students 1x/daily

• Retraining all staff and students on appropriate hand-washing and hygiene techniques

• Hand washing required multiple times per day, with soap and water, as well as frequent use of hand sanitizer

• Supervised hand cleansing after restroom use and before meals

• Student and employee dishes sterilized daily with bleach solution

• Elevated cleaning protocol at all locations

• Participants and staff wear vinyl gloves while preparing food

• Enhanced wellness protocol and immune-boosting regimen

• Detailed plans for isolation should a student develop a fever and need to be separated from the group

• Following CDC and The Joint Commission guidelines on infection control

• All Pacific Quest employees are offered the opportunity and encouraged to receive a Sars-CoV-2 vaccine.


• No visitors will be allowed on PQ grounds.

• Family visits are suspended until further notice.

• Staff who are sick are asked to stay home. If any staff member is sick for more than 3 days, we require a doctor’s note before returning to work.

• Incoming staff will have a temperature check daily and will be evaluated for any other symptoms of COVID-19 on a daily basis.

• All staff are asked to refrain from travel, practice social distancing and wear masks while away from work.

• One of our residences is being made available to on-shift staff to further limit community exposure. We are encouraging masks, social distancing and safer-at-home practices.

In the event that staff or participant tests positive for COVID-19, families and the appropriate authorities will be notified and suitable measures will be taken.


During this unprecedented time, we are committed to providing essential mental health care at Pacific Quest. The nature of our program asks that we create lasting relationships, provide individualized care and provide ample opportunities to learn and practice healthy lifestyles. We do all this through face to face communication and experiential activities in groups. We are fortunate that our mostly outdoor experience allows us to practice social distancing measures easily. Due to the inherent nature of our program, we cannot completely prevent the possibility of contact with others during a participant’s stay. However, we have put in place ample measures for safety from the Coronavirus in our environment.

We intend to provide specialized care in response to this worldwide traumatic experience. We anticipate the need for elevated treatment for anxiety, trauma, depression, and many other known disorders. Our goal is to provide a safe atmosphere where our students can find healthy ways to manage uncertainty and to strengthen resilience.

What We Are Doing


• Increased screening for potential risk factors, including home location and situation, recent travel, pre-existing conditions, and self-quarantine measures.

•Pacific Quest & the State of Hawaii require the results of a negative COVID test taken within 72 hours of the departing flight from the mainland (final leg) to the state of Hawaii. This test can only be done by using one of the TRUSTED TESTING PARTNERS from the Safe Travels program.

• In addition to the request that all clients get tested for COVID-19 before traveling to Pacific Quest, every client will be tested for the Sars-CoV-2 virus 5 to 6 days after they arrive at the program.

• Every new client will undergo additional screening as part of their initial 5-7 period which will include a physical exam via a staff physician, daily screening for high temperatures and daily staff evaluation for specific symptoms of Covid-19.

• In conjunction with the state testing requirements, all newly enrolled students will spend at least five days in an orientation group prior to joining any established group. They and their supervising staff will have their temperature taken daily and be closely supervised for any symptoms of Covid-19. In order to accommodate these groups, enrollment dates are coordinated based on the needs of the families and the availability of the orientation groups.