FAQ

ADMISSIONSMEDICALCLINICALPROGRAMSCAREERS

Admissions FAQ

Does Pacific Quest accept insurance?

Pacific Quest is not in network with any insurance providers and we do not bill insurance directly. We unbundle individual and group services and provide a breakdown of those services for families to submit to their insurance. This often does not make up more than 15% of the total cost. For more information please visit our page on Tuition.

How long is the program?

The average stay for adolescents is approximately 10 weeks. For young adults the average is 12 weeks. 

Do you offer financial assistance?

We have partnered with a non-profit Sky’s the Limit Fund who provides grants to families that qualify. Pacific Quest then matches these grants. To date, this partnership has provided more than $650k in funding for families.

What is the admissions process?

We highly recommend connecting with our admissions team to discuss your situation and learn more about the experience. The next step is typically filling out an application. In most cases we can review an application in 1-2 days. Once an application is approved, the next step involves completing the enrollment agreements, and finalizing travel arrangements. Learn more on our Admissions page.

How long does it take to review applications?

We do our best to review applications within 24-48 hours. In some cases where we need to connect with current or past providers the review process may take a little longer.

Is Pacific Quest licensed?

Yes. Pacific Quest facilities are licensed as Therapeutic Living Program through the Hawaii State Department of Health.

When do you enroll new students?

Pacific Quest enrolls new students on a rolling basis. Provided we have availability, we can generally offer enrollment every day of the year and most any time of day.

Do you accept all applicants?

No. We have a multidisciplinary screening process to ensure we are working with families we feel confident we can help. For more information, please visit our Admissions Page.

How is Pacific Quest different than other programs?

Pacific Quest really stands out in a few key areas:

    • Nature-based experiential programming with the comfort and safety of a bed and shower every night. 
    • Outstanding nutrition and wellness programs.
    • Integrative psychiatry and daily onsite nurses.
    • The safety of 24/7 supervision
    • Exclusive focus on internalizing distress patterns
    • Minimum of 4 therapy days per week
Do you offer site tours or visits?

No. We’ve created a safe and private space for youth to explore difficult and sensitive issues. A regular stream of visitors would be disruptive to that environment. We do invite parents to join us for our 2-day parent intensive towards the end of treatment.

Do you enroll students who are escorted?

Most students travel to Pacific Quest with a family member or by themselves. Occasionally a professional chaperone for our adolescent students can be helpful to ensure a safe journey.  In all cases we require that students are informed of their enrollment a minimum of 48 hours in advance of arrival. 

What do students bring?

We provide clothing, toiletries, gear, supplies and nearly everything needed for a stay. We ask that students bring a supply of: 

    • Underwear/bras
    • Socks
    • 30-day supply of prescriptions
    • Rechargeable foil razor 
    • Comfortable athletic shoes (young adults only)
    • Contacts/glasses
    • Retainer or any other medical devices
What about negative reviews?

Increasingly, families depend on online reviews to make sound decisions on everything from hotel rooms to coffee makers.   Healthcare, and in particular mental healthcare, remains a difficult space to depend on reviews to make informed decisions. The stigma surrounding mental health means that many who benefit from this service are reluctant to share their journey even within their own communities, let alone in a public space like an online review.  Fortunately this stigma is shifting, and new forums like Thriving Me Now are providing space for sharing and discussing meaningful and positive treatment experiences. We also encourage alumni to post a review when they are comfortable, and we proudly have nearly 100 Google reviews.

What about #BreakingCodeSilence?

#BreakingCodeSilence is a movement dedicated to the reform and oversight of the “troubled teen industry.”  It’s a collection of past participants of various programs spanning decades who, for a number of reasons, reflect on their time in treatment programs as traumatic, damaging or otherwise abusive.  Recently this movement has been buoyed by the support of Paris Hilton, a past participant in various therapeutic programs.

Pacific Quest wholeheartedly supports the effort to reform the oversight and best practices of behavioral health treatment programs. PQ was founded on a belief that outdoor therapeutic programs could be safer, punishment free, and built on a principle of building youth up rather than breaking them down.  Since 2004 we’ve consistently refined and remodeled our approach to reflect best practices and provide positive safe experiences for our students and their families–over 3000 so far. 

#BreakingCodeSilence discussion boards are filled with serious allegations of abuse, neglect and unsafe practices in treatment centers, wilderness programs and schools–even some leveled against PQ. There have also been coordinated efforts to flood the web with negative reviews from individuals who’ve never been enrolled at PQ. Like most online movements, there is a tendency to focus attention on the most egregious and sensational content, and as a result misinformation has a way of finding its way to the surface.   For clarity, at Pacific Quest there have never been any:

  • Forced closures
  • Criminal investigations
  • Findings of abuse, assault, misconduct or neglect
  • Serious injuries or deaths

This misinformation however should not distract from the important conversation. While we dispute the handful of accusations made against PQ in these discussion boards and reviews, we also appreciate the importance of evolving our approach to caring for youth.  As a direct result of of this conversation, we have and continue to assess and revise many areas of our programing including: 

  • We no longer enroll students who are “escorted.”  We do enroll students who are chaperoned but they must have at least 48hrs notice before traveling to PQ.
  • We’ve revamped our student grievance process to ensure there is a clear and transparent way to address individual concerns.
  • We’ve made an overhaul to our outfitting process, the quality of gear and the personal items/clothing students are allowed to bring.
  • We routinely assess our policies, procedures and facilities for transparency and safety.

As part of our ongoing efforts to improve our experience and provide outstanding treatment, Pacific Quest is committed to participating in the Y-OQ research program, collects feedback from students and families through surveys, and has recently begun the rigorous process of  accreditation through the Commission on Accreditation of Rehabilitation Facilities (CARF) –anticipated in early 2022.  

What is the cost of tuition?

There are two essential fees:

  • Enrollment Fee: $4900 (One time fee covers all clothing, academic credits, equipment, and toiletries for entire stay)
  • Daily rate: $750
  • All fees are subject to state tax of 4.712%

We find that students’ stay depends on their age and therapeutic goals, and we work with each family to determine appropriate length of stay.  In general, adolescents are enrolled on average 10 weeks, and young adults are with us on average 12 weeks.

**The fees are largely all inclusive, but some services like psychiatry and formal psychological/educational testing are billed separately.  Please contact our Admissions team 808-937-5806 or admissions@pacificquest.org for more information.

Clinical FAQ

Do you treat primary substance abuse or dependence?

No. Pacific Quest is not a primary addiction or chemical dependency program. That said, some of our students have turned to substances as a secondary coping skill–usually marijuana. Our approach to working with these substance abuse patterns is to focus on the underlying patterns of anxiety, depression, trauma to build a cycle of insight, reslilancy, and where appropriate a commitment to sobriety.

What is your clinical model?

Pacific Quest utilizes a range of evidence based models; Including CBT, Trauma informed CBT, EMDR, Sandtray, Family systems, Motivational interviewing, elements of DBT, and a host of relational and millue based interventions. All of these modalities are incorporated through a developmental lens with the Neurodevelopmental Model of Therapeutics (NMT). For more information, please see our page on NMT

How much therapy is available?

Therapists are in the groups at a minimum of 4 days a week: twice a week for individual and twice for group therapy. In many cases, additional sessions are implemented as needed throughout the course of treatment.

What is horticultural therapy?

Horticultural therapy—dating back to the ancient Greeks—is an experiential approach to regulating the nervous system through hands-on mindfulness practices in a garden setting. In addition, the process provides a range of parallel processes to help students understand the nature of trauma, attachment, and adaptation.  For more information, please visit our page on the subject.

What is Sandplay therapy?

Sandplay therapy is a nonverbal, therapeutic intervention that makes use of a sandbox, toy figures, and sometimes water, to create scenes of miniature worlds that reflect a person’s inner thoughts, struggles, and concerns. This form of play therapy is practiced along with talk therapy, using the sandbox and figures as communication tools.

Sandplay therapy is often used with those who have suffered some form of trauma. It can be helpful for some teens and adults who are having trouble expressing themselves and who may have suffered some form of severe or early childhood trauma.

What is your success rate?

Pacific Quest is a designated research facility for the Youth Outcome Questionnaire. We closely track our alumni and outcomes. For more information, please visit our page on Outcomes.

What happens after PQ?

Every family is a little different. A big part of our job is to help students and their family discover a plan for discharge. Some families chose to explore out of home placements like boarding schools or transition programs. Many students happily return directly home with the support of a transition plan in place.

Medical FAQ

Do you offer acupuncture?

Yes!

How far are you from a hospital?

Nearly all phases of the program are less than 30 minutes away from the nearest hospital.

What medical professionals do you have on your team?
  • Two naturopathic physicians
  • One psychiatrist—Telemedicine
  • One consulting MDs
  • Two registered nurses
How do you manage medications?

For all medications Pacific Quest has an integrative approach to psychiatric medication management. Our psychiatrists work closely with the home team, the family, the therapist and the team on the ground to craft a comprehensive treatment plan. For more information please review our Integrative Psychiatry page.

What about COVID?

Pacific Quest has taken a number of steps throughout this public health crisis to to ensure the safety of our students, our staff, and our community. For the most current information please visit our COVID-19 Page.

Programs FAQ

What about those huts?

Those are called “Hale’s”.  Each student is assigned a Hale as a space in the garden to get out of the elements, store gear, meet with their therapist etc.   No one ever sleeps there—its just your own personal space during the day.

How many students are enrolled?

24 during the school year, and 34 during the summer.

How big is the campus?

Between all of our campuses we have just under 30 acres. For more information, visit our Location page.

Where do students sleep?

Indoors in shared bunk rooms of 4-8 students. Check out these photos in the Facilities section of our Media Gallery.

How do you support students who identify as LGBTQ+?

PQ welcomes students, families, and staff from all points of the rainbow. We provide gender affirming sleeping assignments when appropriate, support pronoun preferences, and provide a safe and agenda free space for students to explore their identity.

Are students ever isolated or left by themselves?

No. There are points in the program where there are less social activities, and even opportunities to do some solo experiences–but always in eye-sight of staff. Learn more on our Safety page.

How active are students?

Very. We are outside and engaged in nature all day every day plus at least one hour of structured exercise. For more information, please visit our page on a typical day for Adolescents and Young Adults.

How often do students go to the ocean?

It depends, but usually 1-2 times a week. For more information, visit our page on Experiential Learning.

What is your safety record?

Impeccable. No major injuries, no deaths, no lawsuits. For more information, please visit our page on Safety.

What about academics?

Academic credit is available to students in both our adolescent and young adult programs that have not yet completed high school. Pacific Quest students have the opportunity to complete seven academic courses for a total of 4 credits.

Courses include:

  • Career and Technical Education – Horticulture Pathway (0.5 credits)
  • Health Education – Health Education (0.5 credits)
  • Language Arts – English and Language Arts (0.5 credits)
  • Physical Education – Lifetime Fitness (1.0 credit)
  • Science – Environmental Literacy (0.5 credits)
  • Social Sciences – Hawaiian Culture (0.5 credits)
  • Electives – Psychology (0.5 credits)

For more information visit our page on Experiential Learning.

How do you keep students safe?

PQ creates safety through:

Screening
Ensuring new students are throughly vetted to understand their needs and that they fit our scope of practice.

Space
Creating an environment that is physically and emotionally safe.

Supervision
A diverse team of nearly 100 trained and experienced staff provide 24/7 attention to ensure the safety of our students.

For more information please visit our page on safety

What do students eat?

A robust diet is essential to feeling well inside and out.  Students at PQ enjoy a whole foods anti-inflammatory diet consisting of veggies, mixed proteins, fruit, and whole grains–much of which grown.   For more information on a typical menu, visit our page on wellness.

What about technology?

We take a break from phones, TV, internet and screens. With the exception of letter writing and weekly family video calls, it’s a technology free experience.

How are families involved in the program?

Family involvement is integral to a successful experience.   Families are engaged through a caregiver manual, included in letter writing, weekly treatment planning calls, weekly photos, family therapy calls and a 2 day onsite parent program.  For more information, visit our page on Families.

Careers FAQ

What positions are available?

Please visit the Careers page for more information.

What are the requirements?

It depends on the position, but most jobs at Pacific Quest require a minimum of a bachelor’s degree and some experience in a related field. Clinical and wellness positions often require licensure and more extensive experience. All positions required drug screening and a 3rd party background screening.

How do I apply?

Don’t call us. Seriously. Check out the job listings and apply online. If you have any questions reach out to jobs@pacificquest.org.

Do you offer internships?

Sometimes. Reach out to jobs@pacificquest.org for information.